<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=827015880826282&amp;ev=PageView&amp;noscript=1">

Mutual Security Credit Union VISA Signature Agreement

Revised: December 2017




In this Agreement “Agreement” means this Consumer Credit Card Agreement. “Disclosure” means the Credit Card Account Opening Disclosure. The Account Opening Disclosure is incorporated into this Agreement and is part of the Agreement. In this Agreement, the words “you,” “your,” and “yours” means each and all of those who agree to be bound by this Agreement; “Card” means the VISA Credit Card and any duplicates, renewals or substitution the Credit Union issues to you; “Account” means your VISA Credit Card line of credit account with the Credit Union; and “Credit Union” means Mutual Security Credit Union (MSCU). By using the Card for the first time you agree to all the terms and conditions of this agreement.


  1. Using the Account: Upon your approval for an account, the Credit Union will establish a line of credit for you. Unless disclosed otherwise, the Credit Union will not allow advances over the credit limit. The Credit Union may increase or decrease your credit limit, refuse to make an advance and/or terminate your account at any time for any reason not prohibited by law.

  2. Responsibility: You promise to pay any and all charges incurred by you and by any person whom you authorize to use the Credit Card issued to you, and any fees or charges incurred in the recovery of a credit card, retrieval of transaction data, or collection of this account in accordance with the terms and conditions issued by VISA International, Inc., and in accordance with the policies established by the Credit Union.

  3. Joint Account: If more than one (1) person applies for the Card each is individually responsible for all amounts owed on the account and is jointly responsible for all amounts owed. The Credit Union can enforce the Agreement against any of you individually or all of you together. Any one of you may terminate the account and the termination will be effective as to all of you. Each may obtain credit advances made to the account.

  4. Additional Cardholders or Others Using The Card: If you wish to have an additional Card issued in another person’s name, please notify us and we will send you a Card with the name of each authorized person embossed on the front of the Card. If an authorized person has use of your account you are responsible for payment of the entire amount owed to us, including any Purchases or Cash Advances (including related Interest and Fees) made by the authorized person. If an authorized person has use of your account and you want to end the person’s privilege, you must recover and return that person’s credit card, if any. If you do not recover and return the Card, you will continue to be liable for any charges made after you advised us of your wish to cancel the privileges, unless you tell us to cancel all Cards and establish a new account for you. You may telephone us, however you must follow up your call with a notice in writing. We must receive your written Instructions before we can process a change or cancellation. An authorized person is not liable for any Purchase or Cash Advance or related Interest and Fees and other charges made by you or by any other authorized person. Each authorized person’s privilege ends automatically upon the death of all liable cardholders. If any person uses the Card without privilege, such use indicates his or her agreement to pay us, and we may, at our discretion, pursue the person for payment of any Purchase or Cash Advance and related Interest and Fees and other charges they authorize. You agree to notify each authorized person that persons are subject to all applicable sections of this Agreement. PROMISE TO PAY. When you use your account or permit someone else to use it for a purchase or cash advance (even if we didn’t Issue a Card in that person’s name), you promise to pay us the total amount of the Purchase or Cash Advance. You also promise to pay us any Interest and Fees and other charges that may be due under this Agreement. To the extent permitted by applicable law, you also promise to pay all costs and expenses, including reasonable attorney’s fees that we incur in enforcing this Agreement.

  5. Using the Card: You may use the Card to make purchases from anyone who accepts VISA Credit Cards. You may also obtain cash advances from the Credit Union, from other financial institutions participating in the VISA program and from automated teller machines (ATM’s) that provide access to the VISA system. Your VISA Personal Identification Number (PIN) is needed to obtain a cash advance from an ATM. You agree not to use the Card for any illegal transactions such as advances for gambling or wagering where these practices are in violation of the law. Use of the Card to obtain a service or effect a transaction that is illegal under the law of any jurisdiction where originated, affected or accomplished will be a default and breach of this Agreement. If illegal use of your Card occurs, you waive the right to sue the Credit Union, and agree to indemnify and hold the Credit Union harmless for any suits or other legal action or liability which may be asserted, directly or indirectly against the Credit Union arising out of or resulting from the illegal use of the Card.

  6. Variable Rate: Your account is subject to a Variable Rate which is based on the highest Prime Rate as published in the Money Rates Section of the Wall Street Journal (“Index”) in effect on the last day of each calendar quarter plus a Margin. The Index plus the Margin equals the Interest Rate. Margins are between 9.25% and 15.00%. Changes in the Index will cause changes in the Interest Rates on the first day of the next billing cycle following the change. Increase or decreases in the Interest Rate will result in increases or decreases in the Finance Charge and will affect the amount of your regularly scheduled payments that you will be required to make. There is no limit on the amount by which the annual percentage rate can change during any change date other than the maximum and minimum Annual Percentage Rates. The maximum ANNUAL PERCENTAGE RATE that can apply is 18.00%.

  7. Finance Charges: The monthly periodic rate assessed on your account is based on an annual percentage rate corresponding to a daily periodic rate and the type of account. A Finance Charge will be imposed on Credit Purchases only if you elect not to pay the entire New Balance shown on your monthly statement for the previous billing cycle within 25 days from the date of that statement. If you elect not to pay the entire new balance shown on your previous monthly statement within that 25 day period, a Finance Charge will be imposed on the unpaid average daily balance of such Credit Purchases from the date of posting to your account during the billing cycle, and will continue to accrue until the date of the billing cycle preceding the date on which the entire New Balance is paid in full or until the date of payment if more than 25 days from the closing date. Cash Advances are always subject to a Finance Charge from the transaction date and are not subject to the 25 day grace period. Balance Transfers and/or the use of Convenience Checks are treated as Cash Advances and therefore always subject to a Finance Charge as stated above under Cash Advances.

  8. Balance subject to Finance Charges: The balances subject to finance charges are the average daily transaction balances outstanding during the month (new and previous). The Average Daily Balance is determined by taking the beginning balance of your account each day, adding any new purchases and cash advances and subtracting any payments or credits. This gives us the daily balance. Then we add up all the daily balances for the billing cycle and divide by the total by the number of days in the billing cycle. This gives us the Average Daily Balance. Purchases posted to your Account during the billing period are included only if the “New Balance” on your previously assessed bill was not paid in full by the grace period.

  9. Late Charge: If your payment is received after the payment due date, you will be charged up to $37.

  10. Card Replacement Fee: If we have to issue a new Card to you, or any person authorized to use your account, prior to the date the Card is scheduled to be replaced, you will pay a fee of $5.

  11. Monthly Payments: Each payment you make on the account will restore your credit limit by the amount of the payment that is applied to the principal amount of purchases and cash advances. At any time your total new balance exceeds your credit limit, you must immediately pay the amount over your credit limit. We may withhold, at our discretion, a balance of the available credit on your Account up to the amount of any payments you make to ensure that the check or other payment instrument is honored.

  12. A Payment is Required Each Month: You must pay at least the minimum payment shown on your statement by the date specified on your monthly statement. You can repay any outstanding balance prior to maturity in whole or part at your option without penalty. Your monthly payment may be sent directly to the address shown on your statement, via WebLine Home Banking or MemberMobile. If available, you may have your minimum payment automatically deducted from your checking or savings account. Payments received after 5:00 PM (Eastern Standard Time) each day will be considered received on the next business day.

  13. Minimum Payment and how it is figured: We will figure your “Minimum Payment” by multiplying your “New Balance” by 2%, minimum of $25, and adding the result to the amount to any outstanding minimum payments shown on prior statements which remain unpaid and any other applicable charges. If you are over your credit line, we will also add in the amount by which you are over your credit line. Your “Minimum Payment” will never be less than $25 unless what you owe is less than $25. In that case your “Minimum Payment” will be equal to what you owe. Subject to applicable law, your payments may be applied to what you owe the Credit Union in any manner that Credit Union chooses. However, in the event you make a payment in excess of the required minimum periodic payment, the Credit Union will allocate the excess amount first to the balance with the highest APR and any remaining portion to other balances in descending order based on applicable annual percentage rate.

  14. Credit Balances: Merchants and others who honor the Card may give credit for returns or adjustments. If your credits and payments exceed what you owe, the Credit Union will hold and apply this credit balance against future purchases and Cash Advances, or you may send a written request to us for a refund. (Credit Balances over $1 only.)

  15. Security: If you give the Credit Union a specific pledge of shares by signing a separate pledge of shares, your pledged shares will secure your account until the Credit Union agrees to release all or part of the pledged amount.

  16. Default: You will be in default: (1) if you fail to make any minimum payment or other required payment by the date that it is due, (2) if you break a promise you make under this Agreement, (3) if you die, file for bankruptcy or become insolvent, that is, unable to pay your obligations when they become due, (4) if any attachment or garnishment proceedings are initiated against you and your property (5) if you default on any other indebtedness to the Credit Union, (6) if you make a false or misleading statement in any credit application or credit updates, or (7) if something happens that the Credit Union believes may substantially reduce your ability to repay what you owe. 

    When you are in default, the Credit Union has the right to demand immediate payment of your full account balance without notice. If immediate payment is demanded, you will continue to pay Finance Charges, at the periodic rate charged before default, until what you owe has been paid, and any shares that were given as security will be applied toward what you owe. If collection efforts are required by the Credit Union, you agree to pay all costs and expenses incurred in the collection of any sum due, and in addition, if the holder hereof, after default, shall place this note in the hands of an attorney or collection agency, for collection, to pay reasonable attorney’s fees, interest and fines due on this note at the time of employment of such attorney or collection agency.

  17. Closing my Account: You can cancel or close your account at any time by notifying us in writing. The Credit Union can cancel your account at any time. If we do, we have to tell you why. If we cancel your account, you must return your Card to us as soon as possible.

  18. Credit Information: You understand that the Credit Union will review your accounts periodically, and you hereby give your permission to, and authorize the Credit Union to investigate and reassess your creditworthiness. You authorize the Credit Union to obtain information concerning your credit history from all available sources now and in the future. You authorize the Credit Union to disclose information regarding your account to credit bureaus and creditors who inquire about your credit standing.

  19. Liability for Unauthorized Use: You will not be liable for unauthorized use that occurs after the issuer is notified, orally or in writing the address show in the Agreement. If your Card is lost or stolen you must report it to us immediately. In any case, your liability will not exceed $50. Your liability may be lower in cases of VISA Card fraud in accordance with Current VISA USA, Inc. Operating Rules.

  20. Loss or Theft of Card: If your Card, PIN or Account Number are lost or stolen, you should immediately call (800)449-7728 or (800) 761-2400 and select option 5 and then, option 4.

  21. Merchant Disputes: The Credit Union is not responsible for the refusal or any merchant or financial institution to honor the Card. The Credit Union is subject to claims and defenses (other than tort claims) arising out of goods or services you purchase with the Card if you have made a good faith attempt but have been unable to obtain satisfaction form the merchant or service provider, and (a) your purchase was made in response to an advertisement the Credit Union sent or participated in sending to you; or (b) your purchase cost more than $50 and was made in your state or within 100 miles of your home.

  22. Changing or Terminating your Account: You agree that the Credit Union may change the terms of this Agreement from time to time after giving you any advanced notice as required by law at your last known address. To the extent that the law permits, and indicated notice to you, the change will apply to your existing account balance as well as future transactions. Your use of the Card after receiving a notice of a change will also indicate your agreement to the change. You agree to notify the Credit Union of any address change.

    You may request an increase in your credit limit either by written application or by phone. The Credit Union has the right to reduce or terminate your credit limit at any time. You understand and acknowledge that such action shall not affect your obligation to pay any outstanding balance plus any finance and other charges you owe under this Agreement. Accounts that have been inactive for one (1) year may be subject to termination at the renewal date. The Card(s) you receive remain the property of the Credit Union and you must recover and surrender to the Credit Union ALL cards upon request or upon termination of the Agreement whether by you or by the Credit Union.

  23. Foreign Transactions: When you use your Card at a merchant that settles in currency other than US dollars, the charge will be converted to the US dollar amount. The currency conversion rate used to determine the transaction amount is US dollars is either the (i) wholesale market rate or (ii) the government- mandated rate, in effect one (1) day prior to the transaction processing date plus a 2% International Transaction Fee. A surcharge/ access fee may be imposed for ATM transactions initiated outside of the U.S. region.

  24. Effect of Agreement: This Agreement is the contract which applies to all transactions on your account even though the sales, cash advances, credit or other slips you sign or receive may contain different terms.

  25. Statements and Notices: You will receive a statement each month showing transactions on your account. You are responsible for a minimum monthly payment even in the event your statement is late or returned to the Credit Union. Statements and notices will be mailed to you at your most recent address you have given the Credit Union. Notice to any one of you will be considered notice to all.

  26. Personal Identification Number (PIN): You agree to keep your PIN secret. You also agree that you will not write the PIN on the Card or anything you keep with the Card. Your use of the PIN and Card in receiving a Cash Advance or making a purchase is agreed to constitute your signature for purposes of such transaction.

  27. Electronic Funds Transfer: In the event a use of the Card or the Account number of the Card constitutes an Electronic Fund Transfer, the terms and conditions of your Electronic Fund Transfer Agreement and Disclosure shall govern such transactions to the extent the Electronic Fund Transfer Agreement and Disclosure expands or amends this Agreement and Disclosure Statement.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, the USA PATRIOT ACT required all financial institutions to obtain, verify, and record information that identifies each person (including business entities) who opens an account. What this means for you: When you open an account, we will ask for your name, physical address, date of birth, and other information that will allow us to identify you. We may also ask for other identifying documents. We will let you know if additional information is required.

ARBITRATION NOTICE: You understand that any Agreement you receive will contain an arbitration provision that may substantially limit your rights in the event of a dispute, including your right to litigate in court or have a jury trial, discovery and appeal rights, and the right to participate in court or in arbitration as a representative or member of a class action. Please review the Agreement and its arbitration provision carefully before you use or allow someone else to use an account.

FRAUD LIABILITY NOTICE: Unauthorized use or $0 Fraud Liability claims are subject to verification and investigation.



How We Will Calculate Your Balance: We use a method called “average” daily balance (including new purchases).

Prime Rate: Variable APRs are based on the 5.25% Prime Rate as of 09/27/2018.



This notice tells you about your rights and our responsibilities under the Fair Credit Billing Act (FCBA).


What to Do If You Find a Mistake on your Statement:

If you think there is an error on our statement, write us at:

Customer Service
PO Box 31112
Tampa, FL 33631-3112
Phone: (855) 695-1679


In your letter, give us the following Information:

  • Account Information: Your name and account number
  • Dollar Amount: The dollar amount of the suspected error
  • Description of the problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.

You must contact us:

  • Within sixty (60) days after the error appeared on your statement.
  • At least three (3) business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong.

You must notify us of any potential errors in writing or electronically. You may call us but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.


What Will Happen After We Receive Your Letter:

When we receive your letter, we must do two (2) things:

  1. Within thirty (30) days, of receiving your letter we must tell you that we received your letter. We will also tell you if we have already corrected the error.
  2. Within ninety (90) days, of receiving your letter we must either correct the error or explain why we believe the bill is correct.

While we investigate whether or not there has been an error:

  • We cannot try to collect any amount in question, or report you as delinquent on that amount.
  • The Charge in question may remain on your statement, and we may continue to charge you interest on that amount.
  • While you do not have to pay any amount in question, you are responsible for the remainder of your balance.
  • We can apply any unpaid amount against your credit limit.

After we finish our investigation, one of two things will happen:

  • If we made a mistake: You will not have to pay the amount in question or any finance charges or fees related to that amount.
  • If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable finance charges and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe.

If you receive our explanation but still believe your bill is wrong, you must write to us within ten (10) days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning the bill.

We must tell you the name of anyone to whom we reported you delinquent, and we must let those organizations know when the matter has been settled between us.

If we do not follow all the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct.


Your Rights if You are Dissatisfied with Your Credit Card Purchases:

If you are dissatisfied with the goods or services that you purchased with a credit card and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. 

To use this right, all of the following must be true:

  • You must have made the purchase in your home state or, if not within your home state, within 100 miles of your current mailing address and the purchase price must have been more than $50. (Neither of these is necessary if your purchase was based on an advertisement we mailed to you, of if we own the company that sold you the goods or services.)
  • You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that access your credit card account do not qualify.
  • You must not yet have fully paid for the purchase.

If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: 

Customer Service
PO Box 31112
Tampa, FL 33631-3112
Phone: (855) 695-1679


While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent.