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Pillars of a Sound
We believe it’s our responsibility to help set members up for financial
success so they can take advantage of all that life has to offer. Simply
stated, we aim to help our members capitalize on life!
This vision drives our business and shapes the way we work with, and
for our members. Every employee is committed to providing value. And
for us, value goes beyond the rates and terms we’re able to provide — it
encompasses our convenient, member-focused service along with our
commitment to providing financial education and support for the local
In 2016, this value came in the form of increased security and convenience
along with the introduction of new products and services to support
a broader range of our members’ needs. Through our partnership
with TruStage Insurance we were able to launch a line of insurance
products that provide members with trusted coverage. We also
established a relationship with the Connecticut Green Bank and
Energize CT which allows us the ability to provide members Smart-E
Loans. Through these loans our members are able to receive long-term,
low-interest financing on efficient upgrades that increase home energy
In addition to this, we made improvements to our online banking
platform, and completed our card reissue project to ensure all of our
members had access to EMV-chip card technology. The completion
of these initiatives provided members with an additional layer of fraud
protection. We also introduced convenient mobile wallet options, including
Apple Pay and VISA® Checkout, to keep up with members on-the-go.
While providing for our members’ financial needs, we continued to
support local charitable organizations and initiatives, such as Valley Goes
Pink and the Pan-Mass Challenge. As a team, we were able to support
30 organizations and raise over $18,000 in donations. Our employees
further proved our community commitment through their individual
efforts which supported 37 organizations with a combined 1,268
We’re looking forward to building upon the foundation established
in previous years so we can continue to provide relevant solutions
to our members. We’ll also be asking for consistent feedback through
additional Member Surveys. We recognize that in order to help our
members achieve financial success, we have to first hear what their
challenges and goals are, as well as the ways we can improve.
Of course, none of this can be accomplished without financial stability.
So we’re pleased to share that last year we grew over $14 Million in assets
and welcomed over 3,000 new members. Our capital is strong and we’re
positioned for continued success.
We’d like to take this opportunity to acknowledge the dedication of our
employees and volunteer board of directors in service to our members —
something for which we are truly grateful. Our exceptional team plays an
integral part in the success of our organization and our ability to deliver
innovative solutions that help our members experience financial security
And we’d be remiss if we didn’t also thank our members for their
continued trust in us — they keep us motivated, accountable, and most
importantly, they’re the reason we enjoy coming to work every morning.
We’re looking forward to another great year and the opportunity to
provide our members with the same great service they have come to
M. Likly, Chairman of the Board of Directors
Larry F. Holderman,
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